Frequently Asked Questions
Here are some of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at mtbwolf.info@gmail.com
Which Browser Should I Use to View Your Site?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari.
How Do I Place an Order on MTB WOLF?
Ordering on MTB WOLF is easy and safe. Once you have found the item you would like to purchase, click on “Buy It Now” and then click the bag button in the upper right corner to proceed to the checkout. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
What Payment Methods Does MTB WOLF accept?
We currently accept all major credit cards, debit cards, and PayPal. For information on alternate payment methods, please contact the Customer Support team at mtbwolf.info@gmail.com.
Is It Safe to Order on MTB WOLF?
Yes, it is safe to order on MTB WOLF. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
How Safe Is My Personal Information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.
How Do I Apply My Discount Code?
On the checkout page, enter your discount code under the 'Discount' field. Please note that only one discount can be applied per order, and each discount has one use per customer.
I Love Your Products, But Are They Safe?
Yes. We have made sure that none of our products contain any dangerous material or any other material that could endanger your health.
When Will I Get My Order?
All orders will be dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 7 business days for dispatch. Note, all shipping times exclude clearance/customs delays.
How Long Will It Take To Receive A Tracking Number?
It will take usually between 3-5 business days. If for any reason you have not received your shipping confirmation email, please let us know by emailing mtbwolf.info@gmail.com. We will be happy to find out what exactly is going on with your order.
Once I Get The Tracking Code, How Can I Track My Order?
You can track your order at any time on our page: https://mtbwolf.com/apps/track123
Enter your tracking code in the white box and click the "Track Your Order" button.
Which Currency Will I Be Charged In?
We process all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.
Can I Change or Cancel My Order?
To cancel or change your order, please email us immediately on mtbwolf.info@gmail.com (not more than 24 hours). Once our warehouse has processed your order, we will be unable to make any changes, so it is important to contact us as soon as possible.
What If I Need to Return Something?
No worries! Contact us and we will help guide you through the process to send the item back.
What Can I Do If I Received a Damaged Item?
If you have received a damaged item, please let us know immediately at mtbwolf.info@gmail.com so we can resolve the issue as soon as possible!
We are not responsible for any damages caused by wear and tear if the item does not fit due to issues with sizing. Damages caused by refitting and resizing on your own will not be accepted.
Where Can I Buy MTB WOLF products?
Please be aware, that as the business grows it does mean that we are vulnerable to fake accounts claiming to sell MTB WOLF products. Therefore, when placing an order with MTB WOLF, please order from MTB WOLF, as this is the only place in which you will find authentic MTB WOLF products.
What If I Have a Question Not Listed Here?
Contact us at mtbwolf.info@gmail.com and we will follow up with you within 24 hours.